CHANGES
If you are not satisfied with the purchased product, you can exchange it for any other product of equal value or several products that equal or exceed the value of the purchased product (the difference will be paid by the customer at the time of the exchange).
In-person exchanges can be carried out at Malabia 1150 from Monday to Sunday from 10 a.m. to 8 p.m. If you purchased online, received the order at your home and want to exchange it through a courier service, you will have to take care of the management and corresponding expenses. Please contact us in advance. ventaonline@roparevolver.com or via WhatsApp at +54 9 11 4062-3063 to coordinate it, indicating your full name, order number and what you would like to change so we can check the stock.
You have a validity of 30 calendar days (from the moment of receipt of the purchase). The garments must be unused, in their respective packaging and with the corresponding label. You must also present proof of purchase/invoice. The amount paid at the time of purchase will be taken.
- Underwear cannot be changed -
- FAIR products (faults, samples and/or discontinued garments) do not allow changes -
- Items purchased during special dates (RVR SALE, BARDO, 2x1) may only be exchanged for other items that have been part of the promotion, regardless of the model, color or size -
RETURNS
You have 10 calendar days from when you received the product to go to Malabia 1150 (Monday to Sunday from 10 a.m. to 8 p.m.), communicate through ventaonline@roparevolver.com or via WhatsApp at +54 9 11 4062-3063 to request a refund.
If you purchased online, received the order at home and want to return it, write to us in advance by email or WhatsApp indicating your full name, the order number and what you would like to return. If you would like to make the return through a courier service, we will manage the collection of the original purchase and, once it is returned, we will refund the money.
Items to be returned must be unused, in their respective packaging and with the corresponding label. You must also present proof of purchase/invoice. The amount paid at the time of purchase will be taken and only the total value of the items will be refunded, excluding any shipping costs that may have been paid. Please note that the refund will be made in the same payment method that you originally chose and the delay will depend on that, the card and/or the bank.
If you return an online purchase in-store, they will receive the items and the refund will be issued the next business day.
- Underwear cannot be returned -
- FERIA products (faults, samples and/or discontinued garments) do not allow returns -
- Items purchased during a 2x1 promotion must be returned in their entirety, that is, if you purchased 2 t-shirts, you will have to return them together -